Choose who Ah Va answers on your WhatsApp number
Every new chat, only people who are not in your saved contacts, or nobody yet while she simply tracks enquiries. You choose per number, and you can change it any time.
Each WhatsApp number in Ah Va has its own setting for who she replies to. There are three choices:
Every new chat
Ah Va answers new messages and steps back the moment your team replies from the app or from Conversations.
Only people not in my saved contacts
Friends, suppliers and regulars saved on your phone stay yours. Ah Va answers everyone else. This needs your contacts to sync, which happens when you connect your WhatsApp Business app number, so it is offered only on those numbers.
Nobody yet, just track enquiries
Ah Va records every enquiry and where it came from, without replying. A good way to start: watch what comes in for a few days, then switch her on.
How to change it
- Open Integrations in Ah Va and scroll to WhatsApp numbers.
- Next to Ah Va answers on the number, pick the option you want. It saves straight away.
Good to know
Only an owner or manager can change this. Every change is recorded with who made it.
When your team steps in
Whenever someone on your team replies to a chat, Ah Va stays quiet on that chat for a while, 24 hours unless you change it. The setting is Resume Ah Va after a take-over, in Agent settings and in the Ah Va settings button on Conversations. More on replying yourself.
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