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Ah Va help centre

How can we help?

Step-by-step guides and short videos for everything in Ah Va, from connecting WhatsApp to seeing which ad brought each customer.

Ah Va set-up checklistConnect your WhatsApp Business appChoose who Ah Va answersFix a WhatsApp connection problemReply yourself and hand back to Ah VaSee which ad brought each lead
Video walkthrough: connecting a WhatsApp Business app number to Ah VaVideo walkthrough · 7:43How to connect your WhatsApp Business app to Ah VaKeep using the app on your phone and let Ah Va work on the same number. Customers, ads and your website keep the number they already know. About five minutes, with your phone beside you.Watch and follow along

Browse by topic

Getting startedYour first hour with Ah Va: set-up checklist, team, and the app on your phone.6 guidesWhatsAppConnect your number, choose who Ah Va answers, and fix a connection that stopped.6 guidesConversations and leadsReply yourself, hand chats back to Ah Va, and follow every enquiry to a sale.5 guidesCalls and phoneYour Singapore number, call forwarding, transfers to your team and recordings.6 guidesBookings and calendarConnect your calendar so Ah Va books real slots, and manage appointments.4 guidesWebsite and adsAdd Ah Va to your website and see which ad or page brought each customer.5 guidesAccount and settingsPlans and billing, security and privacy, and connecting your email and CRM.5 guides

Most asked

Getting startedYour first hour with Ah Va: the set-up checklistYour home page lists nine set-up steps. Here is what each one does and the quickest way through them, so Ah Va starts answering real customers.4 min readWhatsAppVideo 7:43How to connect your WhatsApp Business app to Ah VaKeep using the app on your phone and let Ah Va work on the same number. Customers, ads and your website keep the number they already know. About five minutes, with your phone beside you.5 min readWhatsAppChoose who Ah Va answers on your WhatsApp numberEvery new chat, only people who are not in your saved contacts, or nobody yet while she simply tracks enquiries. You choose per number, and you can change it any time.2 min readWhatsAppFix a WhatsApp connection that did not finishMeta's window closed early or showed an error? Find the message you saw below. Ah Va also shows the fix on screen when the window closes.4 min readConversations and leadsReply to customers yourself, and hand chats back to Ah VaTake over any chat, send photos, files and voice notes, and let Ah Va pick it back up when you are done.3 min readWebsite and adsSee which ad brought each leadAh Va ties each enquiry to the ad, campaign or page that produced it, so you can see which ads pay for themselves. Here is what needs to be in place.4 min read

What's new

All updates

  1. 28 September 2026

    A help centre, with videos

    Step-by-step guides for every part of Ah Va, searchable, with short videos where a picture helps.

  2. 28 September 2026

    Disconnect a WhatsApp number, and keep or delete its chats

    Every WhatsApp number now has Disconnect from Ah Va. The account owner can also erase every chat and contact that came in on it.

  3. 27 September 2026

    Guided set-up for WhatsApp Business app numbers

    A step-by-step companion walks you through Meta's window and your phone, then proves it works with a real message.

  4. 27 September 2026

    Choose who Ah Va answers, per number

    Every new chat, only people not in your saved contacts, or nobody yet while she tracks enquiries.

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Message the Ah Va team

Tell us what you were trying to do. A screenshot helps. Or email hello@ahva.com.sg.

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