Transfer callers to your team
Set the number Ah Va passes a live call to when a caller needs a person, and what happens when nobody picks up.
Updated 2 min read
- Open Agent settings and find Routing.
- In Transfer to a human (optional), enter the number that should take the call, such as your mobile or front desk, for example +65 91234567.
- Click Save changes. It is live within about 10 seconds.
What callers hear
- Ah Va tells the caller she is connecting them and asks them to hold, then passes the live call to your number.
- If nobody picks up, she takes a message and alerts your team.
- With no transfer number set, she takes a message instead and promises a call back.
Good to know
Only owners and managers can change Agent settings. The same number is used when you listen in or take over a live call.
Was this helpful?
Related guides
Calls and phoneListen to calls, read transcripts and take over a live callEvery call Ah Va handles comes with a recording, transcript and summary. You can also listen in on a live call, or take it over.3 min readGetting startedTeach Ah Va about your businessAgent settings is where Ah Va learns your services, prices, hours and script. Changes go live within about 10 seconds of saving.4 min read
Still stuck?
Message the Ah Va team
Tell us what you were trying to do. A screenshot helps. Or email hello@ahva.com.sg.