Teach Ah Va about your business
Agent settings is where Ah Va learns your services, prices, hours and script. Changes go live within about 10 seconds of saving.
Updated 4 min read
Open Agent settings under Ah Va in the menu. Everything she says comes from here. Only owners and managers can save changes.
The sections, top to bottom
- Opening greeting: the first thing callers hear.
- Voice and Talking speed: pick the voice that suits your brand.
- Services (one per line) and FAQs: the facts she quotes.
- Business hours: what she tells customers about when you are open. She still answers at any hour.
- Locations / branches: if you have more than one.
- Routing: your booking link, a WhatsApp number for escalations, and the transfer-to-human number.
- Knowledge base: paste text, or use Add from URL to pull in a page from your website.
- Sales SOP / call script: upload a .docx or .txt file and she follows your process.
- Discovery questions: what she should find out from every new enquiry.
- Bilingual replies (English + Mandarin) and Screen spam & robocalls.
- Resume Ah Va after a take-over and Wait before replying: how she behaves around your team's replies on WhatsApp.
Watch out
An uploaded file or URL only takes effect after you click Save changes.
Answer the questions she could not
When a customer asks something Ah Va does not know, it appears in Knowledge gaps, with how many times it was asked. Type the answer and click Teach Ah Va. She uses it within about 10 seconds.
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